POLICIES & SUPPORT
A clear way to request a refund, cancel a renewal or get help with a purchase.
Last updated: September 15, 2026
This policy covers refund requests relating to purchases from LURE VESTUARIO E ACESSORIOS LTDA, trading as LURE, CNPJ 54.478.485/0001-52. The guarantee disclosed in your offer or checkout applies in addition to mandatory legal rights. This page does not create a separate universal commercial guarantee period.
Where Article 49 of Brazil’s Consumer Protection Code applies to a distance purchase, the consumer may withdraw within seven calendar days from signing the contract or receiving the product or service, as applicable. No justification is required to exercise that right, and amounts paid must be returned as required by law. Accessing digital content does not, by itself, automatically eliminate applicable statutory rights. Mandatory protections in other jurisdictions also remain available.
Email our support address below with the subject “Refund request”. Include the product or service name, purchase email address, order reference if available, and purchase date. An explanation can help us investigate a problem, but is not required when exercising a statutory no-reason withdrawal right. Do not send passwords, complete card numbers or security codes.
We will use the information to locate the transaction, assess the applicable legal right or offer guarantee, and reply through email. If more information is necessary, we will explain what is needed. Approved refunds are returned through the original payment route where supported and legally appropriate. Posting time depends on the payment provider and financial institution; this does not extend a mandatory legal deadline. Refunding a purchase may end access to the refunded product or service.
Cancelling a subscription stops future renewals according to the disclosed subscription conditions and applicable law. It does not automatically refund an earlier payment. If you want both cancellation and a refund, state both in your message. Contact us if you cannot locate the cancellation controls for your subscription.
Contact us if a product is inaccessible, a charge appears duplicated, or delivery does not match the purchase agreement. Rights relating to defects, non-delivery and other legally protected issues may continue after a commercial guarantee period. Where another company is identified as the seller or merchant of record on your receipt, its refund process may also apply; this does not remove responsibilities imposed on Lure by law.
Company address: R MACEIO 800, MANAUS, AM, BRAZIL. Our email support channel is available 24/7; response times vary with the request. Contact us using the address below.